Privacy policy

1. Data controller

Glow Matrix Core Ltd ("we," "us") is the data controller for personal data collected through glowmatrixcore.click and related enquiry channels.

Contact: hello@glowmatrixcore.click, 0121427656, Street: 194 Atlantic Road, City: Birmingham, State/province/area: West Midlands, Zip code: B44 8LJ, Country: United Kingdom.

2. Data we collect

Enquiry and booking data: name, email address, session preferences, messages you submit via our contact form, and correspondence by email or phone.

Technical data: IP address, browser type, device information, and pages visited when you use our website. See our Cookie Policy for details on cookies and similar technologies.

Session records: attendance notes, terms you submit for glossary clinics, and invoicing details where applicable.

3. How we use data

We process personal data to respond to enquiries, schedule and deliver sessions, send preparation materials and follow-up notes, issue invoices, improve website content, comply with legal obligations, and — with consent — analyse aggregated site usage.

4. Legal bases (UK GDPR)

Processing is based on: (a) contract or pre-contract steps when you book a session; (b) legitimate interests in operating and improving our educational services, balanced against your rights; (c) consent where required for non-essential cookies or optional recordings; (d) legal obligation where applicable.

5. Retention

Enquiry emails are retained for up to three years after last contact unless a longer period is required for accounting or disputes. Invoice records are kept for seven years per UK tax requirements. Server logs are retained for up to twelve months. Cookie consent choices persist locally in your browser until cleared.

6. Sharing

We do not sell personal data. We may share data with: payment processors for invoicing; email hosting providers; analytics providers if you accept analytics cookies; professional advisers where legally required. Processors act under contract and only on our instructions.

7. International transfers

Some service providers may process data outside the UK. Where transfers occur, we rely on adequacy regulations, standard contractual clauses, or equivalent safeguards as required by UK data protection law.

8. Your rights

Under UK GDPR you may request access, correction, erasure, restriction, objection, or portability of your personal data where applicable. You may withdraw consent for optional processing at any time. You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

9. Security

We apply appropriate technical and organisational measures including access controls and encrypted connections (HTTPS). No transmission over the internet is completely secure; please use discretion when sharing sensitive trading details — we do not require wallet keys or seed phrases.

10. Children

Our services are intended for adults. We do not knowingly collect data from anyone under 18.

11. Changes

We may update this policy. Material changes will be reflected in the date above.